FAQ

Getting Started

What happens during the onboarding call?

We set up your account, capture your first entry together, and walk through the map so you know how to revisit it later.

Do I need special hardware or software?

Any modern browser works. A quiet space and 20–30 minutes are enough.

How does the discount ring work?

Each session fills a portion of the ring. When it hits 100%, your next month of Inner Atlas is free.

Can I cancel after the trial?

Yes. Cancel anytime before the two-week window ends and you won’t be charged the monthly fee.

Is my chat private?

Yes. All personal data is private. Analytics are anonymous and respect POPIA.

Can I export or delete my data?

You can request a data export or deletion through the support form at any time.

What if there's a crisis?

The app detects high-risk entries and uses grounding tools and human intervention to prevent harm to others or self.

Does Inner Atlas replace therapy?

No. It complements personal reflection and can be incorporated into your therapy plan, but should not replace professional treatment.

Where do I share feedback?

Start in Discord for direct replies, or add longer notes in Reddit. I respond personally.

Will there be live sessions?

Yes. Watch the community channels for scheduled group walkthroughs and Q&As.

What if I find a bug?

Use the in-app support card or email matthew@ryanmail.co.za. Expect a response within 24 hours.

What browsers are supported?

Chrome, Safari, and Edge. We optimise for mobile Safari and Chrome on Android.